Refund Policy

Overview

We want you to be completely satisfied with CourseParse. Different products have different terms, so please read the section that applies to what you bought.

In short: study-tool plans (Free, Starter Pack, Pro and Organisation) carry a 48-hour money-back guarantee. AI courses and course bundles carry a 14-day money-back guarantee, no questions asked.

AI Courses and Bundles

Individual AI courses and course bundles carry a 14-day money-back guarantee, no questions asked, starting from your purchase date.

You never have to buy a course to find out what is in it, either: the entire 10-module Getting Started with AI course is free, and every paid course opens its first lesson in full, along with the complete lesson list, the learning outcomes and the build project, on its own page before checkout. We'd still rather you check that free lesson first — but if the course turns out not to be right for you after buying, the 14-day guarantee covers it.

To request a refund, email support@courseparse.com with the subject line "Refund Request" within 14 days of your purchase, and include the email address you bought with. We will process it within 5 business days, and your access to that course — the lessons, the build project and any certificate — ends once the refund is issued.

If a course is not working — content that will not load, a certificate that will not issue, or a purchase that did not unlock — that is a fault on our side, not a refund question, and is not subject to the 14-day window. Email support@courseparse.com and we will fix it or make it right.

This policy does not affect any statutory rights you have under the consumer law of your own country, where those rights apply and cannot be waived. Payments are handled by Paddle as merchant of record, and Paddle may also process refunds under its own buyer terms, independently of this policy.

48-Hour Money-Back Guarantee (Study-Tool Plans)

Study-tool plans — Pro Monthly, Pro Yearly, the Starter Pack and Organisation plans — are eligible for a full refund within 48 hours of the initial purchase date, no questions asked. AI courses and bundles carry their own 14-day guarantee, covered in the section above.

To request a refund, simply email us at support@courseparse.com with the subject line "Refund Request" and include the email address associated with your account. We will process your refund within 5 business days.

One-Time Purchases (Starter Pack)

The Starter Pack (10 lifetime study packs) is eligible for a full refund within 48 hours of purchase, provided that no study packs have been generated under the plan. Once the plan has been used, refunds are considered on a case-by-case basis.

Subscription Renewals

If your subscription has automatically renewed and you did not intend to renew, please contact us within 48 hours of the renewal charge and we will issue a full refund for that renewal period.

After the Refund Window

For study-tool plans, requests made after the 48-hour window, or for a course after its 14-day window, will be reviewed on a case-by-case basis. We are always happy to help — if you are experiencing a technical issue or the Service is not working as described, please reach out and we will do our best to resolve it or offer a partial refund where appropriate. Technical problems with anything you have bought are always ours to fix, regardless of when you bought it.

How Refunds Are Processed

Payments are processed by Paddle, our Merchant of Record. Approved refunds will be returned to the original payment method. Processing times depend on your bank or card issuer but typically take 5–10 business days to appear.

Contact Us

For any refund requests or questions, please contact us at support@courseparse.com. We aim to respond within 1 business day.