AI Prompt Pack for Customer Support

1. De-escalate an angry message

A customer wrote this angry message: [paste message]. Draft a reply that acknowledges their frustration in the first sentence, states what you'll do, and avoids saying 'I understand' more than once.

2. Turn a policy into plain English

Here's our internal policy on [topic]: [paste policy]. Rewrite it as a customer-facing explanation a non-expert would understand in one read.

3. Macro variations

Here's our canned reply for [situation]: [paste macro]. Give me 3 variations with the same content but different phrasing, so repeat customers don't get the identical message twice.

4. Escalation summary

Summarize this support thread for the person I'm escalating to: [paste thread]. One paragraph: what happened, what's been tried, what's needed from them.

5. Apology without over-promising

Write an apology for [issue] that takes responsibility without promising a specific fix timeline we can't guarantee.